Team Auto Rent a car Sofia

FAQ

Why should I choose Team Auto Rent over large rental companies?

Choosing the right car rental company can make a significant difference to your trip. Whether you are visiting Bulgaria for business, tourism, or a family vacation, you want a rental provider that offers transparent pricing, reliable vehicles, and excellent customer service.

At Team Auto Rent, we have built our reputation over more than 20 years by focusing on customer satisfaction, honesty, and quality service. Today, we are proud to be one of the most trusted car rental companies in Sofia and Bulgaria.

 

Highest-Rated Car Rental Company in Sofia

One of the biggest reasons customers choose Team Auto Rent is our outstanding reputation.

We are proud to be the highest-reviewed car rental company in Sofia, with an average Google rating of 4.9 out of 5 stars based on more than 450 verified customer reviews.

These reviews reflect the experiences of real customers who have trusted us for airport rentals, business trips, family vacations, long-term rentals, and road trips throughout Bulgaria.

Our consistently high rating is the result of our commitment to providing reliable vehicles, transparent pricing, and professional customer support.

 

No Hidden Fees

Many travelers are concerned about unexpected charges when renting a car. At Team Auto Rent, we believe in complete transparency.

The price you see is clearly explained before your booking is confirmed, and all rental conditions are communicated in advance. We do not rely on hidden fees or surprise charges after arrival.

 

24/7 Personalised Customer Support

Our team is always available to answer your messages/calls by phone or on WhatsApp/Viber. As a local family business, we pay special attention to the requests of client and sort out their issues ina timely manner!

 

Modern and Well-Maintained Fleet

Our vehicles are carefully selected and regularly maintained to ensure safety, comfort, and reliability.

Whether you need an economy car, automatic vehicle, SUV, family car, or long-term rental, you can expect a clean, well-maintained vehicle that is ready for your journey.

 

Convenient Sofia Airport Car Rental

We offer fast and convenient vehicle delivery at Sofia Airport, helping customers start their trip immediately after arrival.

Our airport service is designed to save time and eliminate the hassle of searching for transportation after landing.

 

Local Experience You Can Trust

Unlike large international rental chains, Team Auto Rent provides personalized service from a local team with extensive knowledge of Bulgaria. We are a family-run business with over 20 years of experience in the car rental industry.

We are happy to assist with travel recommendations, driving information, cross-border travel requirements and any questions you may have during your rental period.

 

Fast and Easy Booking Process

We make booking a rental car simple and straightforward. Our team responds quickly to inquiries and works hard to ensure every customer receives the vehicle that best suits their needs.

From the reservation process to vehicle return, our goal is to make your experience smooth and stress-free.

 

Trusted by Thousands of Customers

Over the years, thousands of travelers, business professionals and local customers have chosen Team Auto Rent for their transportation needs.

Many of our customers return year after year and recommend us to friends, family members, and colleagues because they know they can rely on our service.

 

Why Customers Choose Team Auto Rent

When you rent from Team Auto Rent, you benefit from:

  • Highest-reviewed car rental company in Sofia
  • 4.9/5 Google rating from more than 450 customer reviews
  • More than 20 years of industry experience
  • No hidden fees or unexpected charges
  • Reliable and well-maintained vehicles
  • Convenient Sofia Airport delivery
  • Friendly and professional customer service
  • Competitive rental rates
  • Fast and easy reservation process
  • Local expertise and personalized support

 

If you are looking for a trusted car rental company in Sofia, Team Auto Rent combines experience, transparency, excellent reviews and customer-focused service to provide a rental experience you can depend on.

Is it safe to rent a car in Bulgaria?

Yes, renting a car in Bulgaria is generally safe and is one of the best ways to explore the country at your own pace. Bulgaria has a modern road network connecting major cities, tourist destinations, ski resorts, and coastal areas, making car travel convenient and flexible.

To ensure a smooth rental experience, choose a reputable rental company, carefully review the rental agreement, and inspect the vehicle before driving away. It's also important to follow local traffic laws and be aware of road conditions, particularly in rural or mountainous areas.

At Team Auto Rent, all vehicles are regularly maintained, fully insured, and thoroughly inspected before each rental, providing our customers with a safe and reliable driving experience.

If you have any questions about driving in Bulgaria, our team will be happy to provide guidance and travel advice before your journey begins.

What is the deposit for car rental in Sofia?

The security deposit amount depends on the vehicle category, rental period, and insurance option selected.

For most vehicles, the deposit ranges from €200 to €1,000, and it is held as a temporary authorization on your credit or debit card at the start of the rental. The deposit is intended to cover potential damages, traffic fines, missing fuel, or other charges not included in the rental agreement.

If the vehicle is returned in accordance with the rental terms and no additional charges apply, the full deposit will be released or refunded after the rental period.

The exact deposit amount for your rental will be clearly stated during the booking process and in your rental agreement.

If you would like to know the deposit for a specific vehicle, please contact Team Auto Rent and our team will be happy to assist you.

Whats the procedure for renting a car from you?

  • It is advisable that you make a reservation in one of the ways specified on our site – by telephone, on the website (via our online platform) or at the company office. Otherwise you risk not satisfying your desire to rent a particular car; 
  • After specifying the date, time and place of rent in advance, at the moment of handing over the car a contract is signed between the two parties and payment of the entire amount for the rental period is made, as well as the guarantee amount (deposit), specified in the price list, is deposited;
  • Necessary documents to be submitted at the conclusion of the contract:  

– Valid driver's license for each driver responsible for driving of the car. Team Auto Rent recognizes all EU-recognized driving licenses issued before at least one year. If the driver's license is in a language other than English or Bulgarian, an International Driving Permit is required to accompany the original document;  

– Valid aidentity document – passport, ID card or other identification document that you should bring with you when renting the car;  

– Credit or debit card on the renter's name with sufficient funds to cover the costs – payment of the rental price and the deposit.

Can I drive abroad with a rental car?

Yes, in most cases you can drive a rental car abroad, but prior approval from Team Auto Rent is required before leaving Bulgaria.

Cross-border travel is permitted only to selected countries and may be subject to additional conditions, documentation, insurance requirements, and fees. Some destinations may be restricted or require special authorization.

Before your rental begins, please inform us if you plan to travel outside Bulgaria. Our team will confirm whether your destination is allowed and provide all necessary documents for legal and insured travel.

Driving a rental vehicle outside Bulgaria without prior authorization may violate the rental agreement and affect your insurance coverage.

For specific information about eligible countries and applicable fees, please contact Team Auto Rent before making your reservation.

Is my rental reservation guaranteed?

  • You will receive a confirmation email and details of your reservation. If this is not available, please contact us at the telephone numbers listed in Contacts.  
  • In the case of a confirmed reservation, your car is guaranteed, but since the cars are in motion, we cannot guarantee 100% that the particular car will be available for your rental: a road accident may occur, delay the client before you, or extend his/her rent. In these cases, we will warn and replace with a rental car in the same or higher category.

Can I return the rented vehicle later than agreed?

  • For an unannounced delay of more than 1 hour, the company reserves the right to impose he daily amounth of one rental day.
  • If you would like to use the car for a longer period than agreed, it is necessary at least 6 hours before the end of the contract term, contact us and let us know about your request. If no other reservation is made for this car at the same time, you could continue your reservation, provided that you make the payment for the remaining period of use of the car within 24 hours.

Do I need an international driving permit in Bulgaria?

Whether you need an International Driving Permit (IDP) depends on the country that issued your driving licence.

  • EU, EEA, and Swiss driving licences, as well as Green card convetion countries are valid in Bulgaria and do not require an IDP.
  • Most non-EU licence holders should carry an IDP together with their original driving licence when driving or renting a car in Bulgaria. This includes visitors from countries such as the USA, Canada, Australia, India, and many others.
  • An IDP is not a replacement for your driving licence. It is an official translation that must be presented alongside your valid original licence.

To avoid any issues during vehicle collection or roadside checks, we recommend that non-EU visitors obtain an IDP before travelling to Bulgaria. If you're unsure whether your licence requires one, contact our team before booking and we'll be happy to advise.

Do I get a refund if I return the car earlier?

In case of an early return of the rented car, the company does not owe the LESSEE the amount for the remaining period of the contract. Exceptions are made only for rental periods longer than 10 days. Then 30% of the difference between the amount paid and the amount due is refunded. The amount owed is recalculated according to the used period according to the company's price list.

Sofia Airport Rent a Car Pick up

  • After your flight has landed and you have collected your luggage, you should head to the waiting lounge. You exit the building through the main exit. You cross the two parallel traffic lanes straight ahead along the pedestrian walkway and reach a staircase that will take you to Parking 5. We will be waiting for you there.
  • Our representative will be prepared with the necessary documentation in order to shorten the time for handing over the car as much as possible and to start your long-awaited vacation soon.
  • The process of handing over the car lasts about 10 minutes - payment of the rental price, deposit, signing of the contract and mandatory inspection of the car, regardless of the paid "Full Insurance". You will receive short and accurate tips for driving in Bulgaria on your mobile phone.
  • When leaving the parking lot at Sofia Airport, you need to pay for your stay at the indicated machines, at the exit barrier itself. Payment is possible by card. The amount is €3.

Watch this short guide on how to reach P5 at Terminal 2 of Sofia Airport:

 

 
 

Does Team Auto Rent have hidden fees when renting a car?

  • No. At Team Auto Rent, we believe that transparent pricing is one of the most important parts of a good car rental experience. The price you see when booking your vehicle is the price you pay, with all costs clearly explained before your reservation is confirmed.

    Unlike some car rental companies that advertise very low daily rates and later add unexpected charges, we provide clear and honest pricing from the beginning. Our customers know exactly what is included in their rental agreement before they arrive to collect their vehicle.

    When you rent a car in Sofia or arrange a car rental at Sofia Airport through Team Auto Rent, we clearly explain all applicable costs, including rental fees, security deposits, optional extras and any additional services you may choose.

     

     

    What Is Included in the Rental Price?

    Depending on the selected vehicle and rental terms, the rental price typically includes:

    • Vehicle rental for the booked period
    • Mandatory base insurance coverage
    • Additional driver
    • Road tax and registration fees
    • 24/7 roadside assistance support
    • Vehicle maintenance and servicing
    • Customer support before, throughout and after your rental period

    All included services are clearly listed during the booking process and in your rental agreement.

     

     

    Are There Any Additional Charges?

    Additional charges only apply if you request optional services or if specific conditions outlined in the rental agreement occur. We offer:

    • Delivery or collection outside standard service areas
    • Child seats
    • Cross-border travel permission
    • Traffic fines and parking violations incurred during the rental
    • Damage not covered by the selected insurance package
    • In case the car was returned with less fuel than when picked up (full to full)

    These charges are never hidden and are explained before the rental begins.

     

     

    Why Do Some Car Rental Companies Have Hidden Fees?

    Many travelers searching for cheap car rental in Sofia or Sofia Airport car rental services encounter companies that advertise unusually low prices. In some cases, additional charges are added later for insurance, airport pickup, administration fees, mileage limits or mandatory extras.

    At Team Auto Rent, our goal is to provide a straightforward and trustworthy car rental service in Bulgaria. We prefer transparent pricing and clear communication so our customers can travel with confidence and avoid unexpected costs.

     

     

    How Can I Get an Exact Rental Price?

    The easiest way to receive an accurate quote is to contact our team directly or submit a reservation request through our website. We will provide a complete breakdown of all costs before your booking is finalized.

    Whether you need an economy vehicle, automatic car rental in Sofia, an SUV rental or a long-term car rental in Bulgaria, you will always receive clear pricing and full information about your rental conditions.

     

     

    Why Choose Team Auto Rent?

    For more than 20 years, Team Auto Rent has helped tourists, business travelers and local customers find reliable car rental solutions in Sofia and throughout Bulgaria. Our reputation is built on honest service, transparent pricing, well-maintained vehicles and excellent customer reviews.

    When you choose Team Auto Rent, you can expect:

    • No hidden fees
    • Clear rental conditions
    • Competitive pricing
    • Airport delivery options
    • Friendly local support
    • Reliable and modern vehicles
    • Personalised customer support

    Our commitment to transparency is one of the reasons many customers return to Team Auto Rent whenever they need a trusted car rental company in Sofia, Bulgaria and our average Google rating is 4.9/5 stars.

Driving tips in Bulgaria

Bulgaria is a member of the European Union and as such the rules for driving in Bulgaria are similar to those in other EU countries.

 

  • Driving in Bulgaria is on the right-hand side of the road.
  • You need a valid original driver's license! An international driver's license is valid only upon presentation of the original and is mandatory only for persons arriving from certain countries, information about which can be obtained by calling our number: +359886786455
  •  Don't forget to carry your driver's license with you while driving, it is also a mandatory document in the event of a collision. 
  • Dipped headlights have to be used during daylight hours all year round.       
  • The use of seat belts is compulsory in both front and rear seats.
  • Left turn on a green light, despite it, oncoming traffic is allowed to pass with priority!
  • Right turns on red traffic light are not allowed.
  • Children under the age of 12 yrs old may not travel in the front seat and must use appropriate child seats.
  •  The use of a mobile phone while driving is prohibited, with the exception of a hands-free device.
  •  Trams always have priority and pedestrians have the right of way in zebra crossings.
  • The blood/alcohol limit in Bulgaria is 0.5  per liter of blood. We advise you not to drive under the influence of alcohol. Your "full insurance" will not work.
  •  Speed limits are as follows: 
          - Urban areas – 50 km/h
          - Roads outside urban areas – 90 km/h
          - Motorways – 140 km/h 
    The allowed tolerance is only 3%. If they are exceeded, a fine will be due.
  • To travel on the roads between cities in Bulgaria, cars must have a “vignette”. All Tim Auto Rent's cars have an "electronic vignette" paid from us.
  •  Be careful where you park your car – in cities you could not only be fined, but your car could be towed away. Restricted parking zones in Sofia are Blue or Green on certain days and time ranges, payment is due either via a "parking ticket" or via SMS from a local mobile operator. Parking is limited between 2-4 hours, according to the color zone https://www.sofiatraffic.bg/en/parking 

Team Auto Rent recommends that you use paid public parking lots, where you have no limit and the amounts are symbolic.

  • For navigation, we recommend using GOOGLE.MAPS
  •  In case of an accident оr any damage on the car you are obligated to contact our representive at the following numbers: +359886786455, +359886786363 and +359865745678 and follow our instructions accoring to the Bulgarian low insurance policy!

  

 

טיפים וכללי נהיגה בבולגריה
 
  • בולגריה חברה באיחוד האירופי ולכן חוקי הנהיגה בבולגריה דומים לאלה שבמדינות אחרות באיחוד האירופי.
     
    נהיגה בבולגריה היא בצד ימין של הכביש
     
    יש צורך ברישיון נהיגה מקורי בתוקף
     
    רישיון נהיגה בינלאומי תקף רק עם הצגת המקור והוא חובה רק עבור נוסעים המגיעים ממדינות מסוימות, מידע על כך ניתן לקבל בטלפון שלנו: 359886786455
     
    אל תשכחו לקחת את רישיון הנהיגה שלכם אתכם בזמן הנהיגה, זהו מסמך חובה במקרה של התנגשות
     
    יש להשתמש בפנסי עמעום במהלך היום כל השנה
     
    חובה לחגור חגורות בטיחות הן במושבים הקדמיים והן במושבים האחוריים
     
    פנייה שמאלה באור ירוק, למרות זאת, תנועה ממול מדלגת בעדיפות! פנייה ימינה באור אדום - אסורה
     
    ילדים מתחת לגיל 12 אינם רשאים לנסוע במושב הקדמי וחייבים להשתמש במושבי בטיחות לילדים מתאימים.
     
    השימוש בטלפון נייד בזמן נהיגה אסור, למעט שימוש בדיבורית. לחשמליות תמיד יש עדיפות, וכך גם להולכי רגל במעבר חציה.
     
    מגבלת אלכוהול בדם בבולגריה היא 0.5% לליטר דם. אנו ממליצים לכם לא לנהוג תחת השפעת אלכוהול.
    ביטוח "כיסוי מלא" שלכם לא יחול
     
    מגבלות המהירות הן כדלקמן: - אזורים עירוניים - 50 קמ"ש-
    כבישים מחוץ לאזורים עירוניים - 90 קמ"ש 
    כבישים מהירים - 140 קמ"ש הסבילות המותרת היא רק 3%.
     
     
    חריגה מהסבילות עלולה להיקנס בהתאם לחוק התנועה. כדי לנסוע בכבישים בין ערים בבולגריה, על המכוניות להיות מצוידות ב"וינייטה" או במס כביש. כל מכוניות החברה רכשו מאיתנו "וינייטה אלקטרונית".
     
    אזורי החניה המוגבלים בעיר סופיה הם כחולים או ירוקים, ובימים וטווחי זמן מסוימים התשלום מתבצע באמצעות "דו"ח חניה" או באמצעות SMS מספק סלולרי מקומי. החניה מוגבלת בין 2-4 שעות, בהתאם לאזור הצבע https://www.sofiatraffic.bg/en/parking "טים אוטו רנט" ממליצה להשתמש בחניונים בתשלום בהם אין הגבלה והסכומים סמליים. לניוווט אנו ממליצים להשתמש ב-GOOGLE.MAPS
     
    במקרה של תאונה, נזק או תקלה, צרו קשר עם נציגינו במספרים הבאים: +359886786455, +359886786363 ו-+359865745678 ופעל לפי ההוראות
     

 

What do I do in case my flight is delayed?

  • Do not worry, we are monitoring your flight in real time and we have information about delays or changes. For this you need to fill in your flight number in your reservation.

What are our working hours?

The working hours are from 09:00 to 18:00 p.m, Monday to Friday. Customers are also served out of the working hours, by prior arrangement and a fee is charged. You can find out about extra charges for picking up/returning a car outside of business hours here.

IS IT POSSIBLE DELIVERY/RETURNING A VEHICLE IN A TOWN/CITY OTHER THAN SOFIA

Besides the delivery service which we offer to any address in Sofia, we also offer delivery and return of rental vehicles in different cities and places of the country, as well as abroad, upon prior agreement. The calculation is individual, according to the chosen route and you can get it by contacting us.

Can someone else drive a rented car from Team Auto Rent?

  • Yes, extra drivers may be added at no extra charge, but they must be written down in the car rental agreement. This can be done after the start of the rental agreement as well and the documents can be sent online.

 

  • The insurance applies regardless of the number of drivers and no additional payment is due, but the company must be notified of their number and identity;

 

  • In the case of incoming traffic violations and excessive speed the main driver is financially responsible.

What to do in case of a traffic accident with a rented car

  • Contact us as soon as possible to let us know. Our staff will assist and guide you;
  • Contact the Police and Emergency immediately in the case of victims;
  • Record the names, addresses and telephone numbers of those who are involved in the accident, as well as witnesses who are not directly involved but could assist;
  • All broken/damaged parts of the rented car must be collected. All repairs must be carried out with the Team Car Rent's formal approval.

Is there an insurance coverage included with the base fee?

  • The rental price includes CDW - collision protection and Limited Theft Liability (TP - theft protection) up to the amount of the Deposit. This means that in the event of damage to the car, you may be charged an amount up to the amount of the deposit, which covers the repair damage and the company's losses from missed rentals during the repair period. Compulsory liability insurance (TW) is also included in the price.
  • In addition, a fee can be paid for "Full Coverage" insurance (Super CDW+TP - Release of liability in case of damage/theft) and Additional insurance for damage to tires and rims. We recommend "Full Coverage" insurance, which guarantees you the return of the deposit in the event of an accident and full release from financial responsibility for damage to the car, as well as an administrative fee in the event of an accident. It is mandatory to provide a non-partisan report or traffic police report.
  • Culpably caused damage to the interior of the car remains the responsibility of the renter and he owes compensation equal to the value of the damage caused.

What is a security deposit?

• The deposit is specific amount that has been blocked for the entire rental period on a credit  card when renting the car. The amount of the deposit is not withdrawn from your account, it is only blocked! The deposit is a guarantee in case of: damage or theft of the car (not valid in case of paid "Full Coverage" fee); lack of fuel, lack of parts or equipment from the car, lost documents or car key, damages and dirt on the interior, etc. The credit card must be valid at least until the end of the rental.

• If the customer has not paid a "Full Coverage" fee, the deposit will be doubled. The deposit is released (unblocked) after a full inspection of the condition of the returned vehicle and undetected violations. It is usually available in your bank account within a week.